Frequently asked questions and answers

  • We are happy about any offer of help, no matter if you have a spare bedroom or an entire floor. The only real condition we set is that your guest will have their own room. During the screening interview, we will discuss all the possibilities and impossibilities at your housing with you.

  • We make a match between your offer and the wishes and expectations of Ukrainian guests. If there is a successful match, we will invite you both for an introduction. The introductory meeting is usually held by video call and is supervised by RefugeeHomeNL. You can already establish some contact with each other via Whatsapp prior to the meeting. At the end of the introductory meeting, both you and the guest(s) decide whether the match is successful and the stay can begin. An important condition is that it must feel good for both parties. The facilitator of RefugeeHomeNL will see to this and assist you, even if the outcome of the meeting is not so positive.

  • The period of stay is set for up to three months. Both you and your guest(s) will be supported by the partners of RefugeeHomeNL, e.g. a volunteer from the Salvation Army, who will visit you in the first week to help you to come to agreements or setting the house rules for instance. You will also be supported afterwards and have the access to a number of helplines, so that the period of stay can run as smoothly as possible.

  • If you don't like the stay, you can first contact the Guest Household Supporter from the Salvation Army. You can discuss the options and possible actions with them. Often a good conversation can already improve the situation. But sometimes the conflict cannot be resolved easily. If that is the case or your safety or well-being is at stake, the stay will be terminated. RefugeeHomeNL guides this process and ensures that your guest is given another place to stay as soon as possible.

  • In principle, a period of stay ends after three months. The past experience shows that this pleasant period of time can also be quite intense. After the three months, another guest household will be sought for your guest(s). It is up to you to decide whether and when you would like to receive Ukrainian guest(s) again. It is also possible that you and your guest(s) decide to extend the currrent homestay for a period of another three months. During the extended period of stay you will of course be supported by RefugeeHomeNL too.

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More FAQ's

  • Staying with a guest household has many advantages. You will be supported by the members of the guest household as much as possible in your everyday life activities, e.g going to school, looking for a job, sports, hobbies, cooking and shopping. It can be nice to stay in a relaxed, homely environment. It is not uncommon for the guest and the guest household members to develop friendships for life.

  • Thousands of guest households in the Netherlands have now registered with RefugeeHomeNL. These are the people who really want and are able to help others. For example, they have a guest room, a garden house or even entire spare housing at their disposal. The guest households are located all over the Netherlands. When you register, you can indicate your preferences, e.g. where you and your goup members want to live, whether you have a job or your children need to go to school. We will take this into account as much as possible when making a match.

  • All the guest households who register with RefugeeHomeNL are carefully evaluated. They go through a screening interview that follows their registration. Families are also asked to provide the Certificate of Good Conduct. During your stay we will maintain close contact both with you and the guest household members. We also consider such matters as safety, well-being and trust. In addition, the guest households receive information about how to identify the risks related to your safety and to call in help if there are doubts about this.

  • Registering with RefugeeHomeNL and the support you receive from us and our partners is completely free. You will receive a monthly living allowance through the municipality in which you have registered (at a municipal shelter or with a guest household). This living allowance is intended to provide for your daily needs and living expenses. Together with the members of the guest household, you decide whether you will share (part of) this living allowance with them. This is not obligatory. RefugeeHomeNL mediates in this and helps you and the guest household members come to an agreement regarding this matter.

  • We first go through a careful matching process. Then, based on both your wishes and the offer of the guest household, we plan an introduction meeting for you. If that suits both sides, you can stay with the guest household for a period of 3 months. But what if, for example, you get into an argument with some members of the guest household or you don't like them, or you would rather go back to the municipal shelter or back home? No problem. In all those cases, RefugeeHomeNL and its partners are ready to come to a good solution as quickly as possible.

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